Post-operative Recovery Telephone Call: The Patients’ Perspective

Authors: Emma Torrance, Mrs Linda Hallam, Mr Mike Walton, Mr Puneet Monga, Professor Adam Watts & Professor Lennard Funk.

Background: We have assessed the effectiveness of a post-operative telephone service to recognise potential complications and alleviate patient concerns. 

Materials and Methods:  Questions were posed 24 hours following surgery regarding pain, analgesics and wound dressings. Sixty-eight patients assessed the service 21 days post-operatively.  

Results: All patients stated the call helped to answer questions they may have had and 100% of patients were happy with the information they had received regarding their pain relief.  No patients in this study described severe pain or required readmission. 

Conclusion: A follow-up call after surgery holds many potential advantages to the patient, their family and the surgeon without sacrificing patient safety.  


This website is certified by Health On the Net Foundation. Click to verify. This site complies with the HONcode standard for trustworthy health information:
verify here. satisfies the INTUTE criteria for quality and has been awarded 'editor's choice'.

The material on this website is designed to support, not replace, the relationship that exists between ourselves and our patients. Full Disclaimer