Terms and conditions

About Us Shoulderdoc Store are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Shoulderdoc Store
120 Princess Road, Manchester, M15 5AT United Kingdom
Phone: +44 (0)161 227 0027
Fax: +44 (0)161 227 0028
Email: orders@shoulderdoc.co.uk

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

All orders are processed within 5 working days and shipped using international couriers. Shipping costs are £5.00 in the UK, £10.00 for European orders and £15 for international orders. Import duty may apply depending on your countries local policies and are not included in the price. Additional postage may be levied on large or heavy items. You will be notified of the shipping cost before you make your purchase.

Delivery Schedule

We deliver your order right away. We will normally send your order to you within 7 business days . International orders are generally received in under 30 days, depending on the country.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our payment providers servers. They are not held in clear text on any web site or database.


We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)161 227 0027 (International +44 +44 (0)161 227 0027) or fax us on +44 (0)161 227 0028 or write to us at 120 Princess Road, Manchester, M15 5AT United Kingdom

Privacy Policy

Shoulderdoc Store do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Product Disclaimer

The availability of this product on this website is intended to be for your convenience only and we recommend you seek professional advice before its use. It is essential that you read the instruction booklet carefully and we recommend you keep the booklet for future reference. You should be aware of correct handling prior to use and maintain correct usage throughout. This product is not intended to be relied upon, or used as an alternative, for medical diagnosis or treatment. Shoulderdoc Limited accepts no responsibility for injury or financial loss suffered as a result of misuse of this product or failure to have any injury correctly diagnosed.

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The material on this website is designed to support, not replace, the relationship that exists between ourselves and our patients. Full Disclaimer